Microsoft is ending its direct operations in Pakistan after 25 years, shifting to a partner-led model, according to media reports on Friday.
A company spokesperson confirmed the transition, stating Microsoft would now serve customers through resellers and “other closely located Microsoft offices.”
“We follow this model successfully in a number of other countries around the world. Our customers remain our top priority and can expect the same high level of service going forward,” the spokesperson said, as quoted by TechCrunch.
The Ministry of IT and Telecom responded that it would continue engaging with Microsoft’s regional and global leadership. It emphasized that the move aligns with a broader workforce-optimization strategy.
“This appears to be a long-signaled strategy, consolidating direct headcount and moving toward a partner-led, cloud-based delivery model, rather than a retreat from the Pakistani market,” the ministry stated.
Microsoft had already shifted licensing and contract management to Ireland, with daily service handled by local partners.
Experts fear job losses.