NERC report shows over two million Nigerian electricity customers were overbilled in 2024, triggering ₦105 billion in credit adjustments.
More than two million Nigerian electricity consumers were overbilled in 2024, prompting credit adjustments totaling ₦105.05 billion, according to the Nigerian Electricity Regulatory Commission’s 2024 annual report. Ikeja Electric, Abuja DisCo and Enugu DisCo accounted for the majority of adjustments.
NERC’s findings reflect persistent metering inefficiencies across DisCos, with only 46.57 per cent of registered customers metered as of 31 December 2024. DisCos installed 572,055 customer meters in 2024 under various metering frameworks.
The regulator also imposed further sanctions, deducting ₦10.5 billion from DisCos’ allowable operating expenditure in an intensified crackdown following the Electricity Act. In February 2024, 11 DisCos were fined; this was followed by sanctions on eight in April for breaches during the third quarter of 2024.
A source at NERC, who asked not to be named, confirmed backend verification ensured affected consumers received refunds via credit adjustments. The report warns that continued reliance on estimated billing undermines consumer trust and underscores the need for time‑bound metering resolution.